Knowing the Difference Can Eliminate the Friction on Your Team
Every team experiences friction. But there is one source of friction I’ve observed in almost every organization I’ve ever been involved with. It comes down to a simple distinction, and I bet you’ve noticed it too.
Depending on what side of the distinction you come down on, it’s easy to get frustrated with people on the other. It’s easy to see them as an obstacle to your success. I know because I’ve done that myself.
What is it?